Connect Help

How do I get help?

There are several resources available for getting help with the login process for University web applications:

  • Online Self-Service -- allows you to unlock, reset or change your WUSTL Key password, find your WUSTL KEY Login ID and manage your secret questions 24 hours a day, 7 days a week.  Click here to access WUSTL Key Self-Service.
  • Email Support -- Send an email to WUSTL Key Support.
  • Phone Support -- Phone support is available Monday through Friday, 8:30 am -5:00 pm. 
    • Systems and Procedures at (314) 935-5707.

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