What to do if you forgot your WUSTL KEY password
Step #1: Click Here to navigate to the Forgot Password Login page (example shown below).
Step #2: Enter your Login ID, your email address, the displayed CAPTCHA code and click "Next".
Note: For secure authentication, you must enter an email address known by University systems.
Step #3: Answer your 3 secret answers
In order to ensure your identity before your password is reset, you must answer your 3 secret questions. Each question must be answered correctly before you are prompted for additional questions.
NOTE: If you provide a wrong answer 3 times for any of the 3 questions, your account will be locked and a security alert email will be sent to WUSTL CONNECT Administrators.
Step #4: Click on "OK". You will then be taken back to the main WUSTL CONNECT page.