What to do if you forgot your WUSTL KEY password

Step #1: Open your browser, and navigate to the WUSTL CONNECT Login.

Step #2: Click on "Forgot Password" from the Login page.

Step #3:  Enter your Login ID, email address and the reCaptcha code and click on "Retrieve Login ID".

Note: The email address you enter MUST be an email address stored in a University system for the WUSTL CONNECT system to locate your login ID.

Notes:

• All of the above fields must be filled out.
• For secure authentication, ou must enter an email address known by University systems. 
• If you donot receive requested information via email please contact the support team by telephone for additional support. Learn more about what email addresses you can use.

Step #4:  Answer your 3 secret answers

In order to insure your identity before your password is reset, you must answer your 3 secret questions.  Each question must be answered correctly before you are prompted for additional questions.

NOTE:  If you provide a wrong answer 3 times for any of the 3 questions, your account will be locked and a security alert email will be sent to WUSTL CONNECT Administrator.

Step #5: Click on "OK"

You will then be taken back to the main WUSTL CONNECT page.